Terms and Conditions

Legal Information

In accordance with the provisions of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the Lauvitel Lodge - Stillness in Action site are informed of the identity of the various parties involved in its creation and management.

Site Publication

This site, accessible at the URL lelauvitel.com (the "Site"), is published by :

SARL Le Lauvitel , a company with a capital of 7500 euros, registered with the R.C.S. of GRENOBLE under the number 491 076 584 RCS Grenoble, whose registered office is located at La Danchère, 38520 Les Deux Alpes, France, represented by Caroline Purkhardt duly authorised.

The individual VAT number of the publisher is: FR69491076584.

Hosting

The Site is hosted by Siteground, located at Calle Prim 19, Madrid 28004, Spain, (telephone contact or email: +33805080522).

Director of Publication

The Site's Publication Director is Caroline Purkhardt.

How to Contact Us

By telephone: +33476800677
By email: info@lelauvitel.com
By post: Lauvitel Lodge, La Danchere, 38520 Les Deux Alpes France

Personal Details

The processing of your personal data is governed by our Privacy Policy, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR").

Terms of Booking & Booking Deposit

By placing a booking with us, you (the lead guest) and your booking party (guests) agree to the following terms and conditions. During your stay, you agree to abide by the subsequent conditions as set-out below. If you have any questions about booking with us, please contact us before making a booking.

Booking Process

To place a booking with us, the lead guest must be at least 16 years of age. The maximum number of staying guests per room is indicated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities. Any third party visitors are only allowed access at our express permission.

To secure any booking, we require a deposit to be paid in advance. The deposit amount is equivalent to 30% of the price of your booking. Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below, except by special arrangement:

  • Check-in: After 16:00 and before 18:30 on day of arrival
  • Check-out: Before 10:00 on day of departure

Deposit, Cancellation, and Non-Arrivals

Guest who need to cancel a booking should contact us as soon as possible. Deposits are non-refundable, except under exceptional circumstances at the owner's sole discretion, and in accordance with the following conditions:

  • Cancellation made 6 months or more before arrival date = Full deposit returned
  • Cancellation made less than 6 months before arrival date = Deposit not refunded
  • No-show or cancellation made less than 48 hours before arrival date = Full amount of booking due

It is suggested that guests take out appropriate holiday / cancellation insurance, where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.

Any lost property left behind by guests during a stay, if found, will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items at the cost of the property owner or otherwise arrange for collection to be made.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is strictly prohibited within rooms and any common areas within the house.

Pets & Service Dogs

We are dog-friendly and accept dogs to a maximum of 2 dogs per room. Please maintain control of your pet(s) at all times and ensure they do not jump on the beds or furniture.

Parking

Limited free public parking is available adjacent to the hotel. In high season, clients may be asked to leave their cars in the lower car park at the entrance to the village. (250 meters from the hotel). Guests accept that they park their vehicles at their own risk.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, and place of issue. These records are kept for a minimum of 12 months and in accordance with the General Data Protection Regulation (GDPR).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall under the GDPR may be removed and destroyed.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

Terms and Conditions Last Updated December 2022.